How to Use Live Chat on RelightDepot.com

How to Use Live Chat

Live chat is the fastest way to get a quick answer while you're on the site. Here's how it works.

When Chat Is Available

Live chat is available on relightdepot.com during business hours:

  • Mon to Fri, 8 AM to 8 PM ET

Outside of those hours, the chat widget may still appear but you'll be prompted to leave a message instead. Messages left after hours are reviewed and responded to the next business day.

Starting a Chat Session

  1. Go to relightdepot.com in your browser.
  2. Look for the chat icon in the bottom right corner of the page. It typically looks like a speech bubble or a "Chat with us" button.
  3. Click the icon to open the chat window.
  4. You may be asked for your name and email address before the chat starts. This helps us pull up your account if needed.
  5. Type your question or describe what you need help with.
  6. A member of the team will join and respond in real time.

What Live Chat Is Good For

Live chat works well for:

  • Quick product questions (availability, specs, compatibility)
  • Order status checks ("Has my order shipped?")
  • Finding a product by description when you don't have the part number
  • Getting a quote started
  • Navigating the website ("Where do I find...?")

For more detailed or complex issues, such as warranty claims or technical troubleshooting, a support ticket or phone call may be more efficient.

If No Agent Is Available

During busy periods, there may be a brief wait before an agent joins. If all agents are busy, you may be offered the option to leave a message. Leave your name, email, and a description of your question and someone will follow up.

Alternatively, you can reach us by:

  • Email: support@relightdepot.com
  • Phone: 888-548-6387
  • Support portal: https://help.relightdepot.com

After the Chat

At the end of your chat session, you should have the option to receive a transcript via email. If you need documentation of a conversation for your records (for example, a price confirmation or an order commitment), request the transcript before you close the window.

Chat vs. Phone vs. Ticket

Channel Best For
Live chat Quick questions, product lookups, real-time help
Phone Urgent issues, complex orders, when you need to talk it through
Support ticket Detailed issues, after hours, when you need a paper trail

For an overview of all support options, see KB-025: Four Ways to Get Support.

Questions?

If live chat isn't working for you, contact us at support@relightdepot.com or call 888-548-6387, Mon to Fri, 8 AM to 8 PM ET.