Shipping Options and Delivery Times | RelightDepot

Shipping Options and Estimated Delivery Times

Here's what you need to know about how orders ship from RelightDepot, how long they take, and what to expect for larger freight shipments.

How Orders Ship

RelightDepot ships products directly from manufacturers and distributors across the country. This means lead times and shipping methods vary by product and vendor, not by a single warehouse location.

Most smaller orders ship via UPS or FedEx. Larger orders, oversized products, and palletized items typically ship via LTL freight carriers.

Estimated Processing Time on the Product Page

For every product we sell, we display the estimated order processing time directly on the product detail page in a block just below the "Add to Cart" button. The message shows the typical time it takes the item to leave the warehouse, which carrier it usually ships via, and the state the warehouse is located in. Example:

"Ships via UPS or FedEx within 1 business day from CA."

The time and location in this block change based on which warehouse the product is stocked in and the typical order processing time for that facility. Products that can only ship via LTL freight will also indicate that in this block.

This means you can check the expected processing time for any product before you add it to your cart, without having to call in for confirmation.

General Lead Time Guide

If you're not looking at a specific product page yet, here is a general guide:

Product Type Typical Lead Time
In-stock standard products 1 to 5 business days
Larger or specialty products 3 to 10 business days
Made-to-order or custom items 2 to 6 weeks (varies by manufacturer)
High-volume orders May vary, contact us for ETA

These are general estimates. Always defer to the processing time shown on the product detail page for the specific item you're ordering. If you have a hard deadline, contact us before ordering and we'll verify availability with the vendor.

Same-Day and Expedited Shipping

Some products can ship same day or next day if ordered early enough. Availability depends on the vendor's cutoff times. If you need guaranteed fast delivery, call us at 888-548-6387 or email support@relightdepot.com before placing your order so we can confirm.

Expedited shipping options (2-day, overnight) may be available for UPS/FedEx shipments at additional cost. Not all products are eligible. Contact us to check.

Freight Shipments

Orders that ship via LTL freight require a few extra considerations:

  • Residential and limited-access deliveries: Standard freight delivery assumes a commercial address with dock access or a forklift. If you're receiving at a jobsite, residence, or location without dock access, let us know. Additional fees may apply for liftgate service or inside delivery.
  • Delivery appointment: LTL freight carriers typically contact you to schedule a delivery window. Make sure your contact information is current on your order.
  • Inspection on delivery: You must inspect freight shipments before signing the delivery receipt. If you see visible damage, note it on the receipt before the driver leaves. See our damage and returns policy at https://relightdepot.com/customer-service/ for next steps.

Shipping to Hawaii, Alaska, and Puerto Rico

Shipping to Hawaii, Alaska, Puerto Rico, and other US territories may be available but costs and lead times are higher than the contiguous 48 states. Contact us for a shipping quote before ordering.

International Shipping

We do not currently ship outside the United States.

Where Is My Order?

Once your order ships, you'll receive a tracking number by email. For step-by-step tracking instructions, see KB-015: Track Your Order.

If your order hasn't shipped when expected, see KB-023: Haven't Received an Update on My Order.

Questions?

Contact us at support@relightdepot.com, call 888-548-6387 (Mon to Fri, 8 AM to 8 PM ET), or submit a ticket at https://help.relightdepot.com/portal/en/newticket.

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