Your RelightDepot account keeps a complete record of all your orders. Here's how to access it and what you can do from there.

Accessing Your Order History

1. Log in to your account at relightdepot.com (click "My Account" or the account icon in the top navigation).
2. Go to Order History (sometimes listed as "My Orders" or "Past Orders" depending on your view).
3. You'll see a list of all orders placed under your account, sorted by most recent.

What You'll See in Order History

Each order in your history shows:

• Order number: Your unique reference for that order
• Order date: When the order was placed
• Order status: Current status (e.g., Processing, Shipped, Delivered). See KB-014: Order Status Messages for a full explanation.
• Order total: The total charged for that order
• Items ordered: Product names, quantities, and part numbers

Click on any order to see the full detail view.

Order Detail View

From the order detail page you can:

• View all line items: Products, quantities, pricing per unit, and line totals
• Find tracking numbers: Tracking numbers appear on the detail page once the order ships. Click the tracking number to go directly to the carrier's tracking page.
• View or download your invoice: Available as a PDF for most orders
• See your shipping address: Confirm where the order was sent
• Check estimated delivery or lead time

Downloading Invoices

To download an invoice for your records or accounts payable:

1. Navigate to the order detail page (Order History, then click the order number).
2. Look for a "Download Invoice" or "Print Invoice" option.
3. Save the PDF.

If you need a revised invoice (updated billing address, PO number, or other change), contact us at support@relightdepot.com.

Finding a Specific Order

If you have many orders and need to find a specific one:

• Use the order number from your confirmation email to search (if your account has a search/filter feature).
• Sort by date if you know approximately when you ordered.
• Filter by status to see only open or completed orders.

If you can't locate an order in your history and believe it was placed under a different email address, contact us and we can look it up.

Can't See Your Order History?

A few things to check:

• Are you logged in to the correct account? Orders are tied to the email address used at checkout. If you checked out as a guest or used a different email, the order won't appear in this account.
• Did you check out as a guest? Guest orders don't appear in account order history. Contact us with your order confirmation number and we can look it up.
• Account access issue? If you can't log in, see KB-019: Updating Your Account Information for password reset steps.

Questions?

Email support@relightdepot.com, call 888-548-6387 (Mon to Fri, 8 AM to 8 PM ET), or submit a ticket at https://help.relightdepot.com/portal/en/newticket.