Technical Support
How to Submit a Support Ticket
A support ticket is the best option when you need a written record of your issue, when your request is detailed, or when you're reaching out outside of business hours. Here's how to submit one. How to Submit a Ticket Go to ...
General Troubleshooting Before Filing a Warranty Claim
Before submitting a warranty claim, it's worth running through these steps. Many common fixture problems turn out to be installation, compatibility, or configuration issues rather than defective products. A few minutes of troubleshooting can save you ...
Common Product Issues and Solutions
Here are the most common issues our customers report with commercial LED lighting and the most likely causes and solutions for each. If you've worked through these and still have a problem, contact us to discuss a warranty claim. For a general ...
What Is CRI?
CRI stands for Color Rendering Index. The color rendering index is a quantitative measure of the ability of a light source to reveal the colors of various objects faithfully in comparison with an ideal or natural light source. Light sources with a ...
What Is Color Temperature
Color temperature, or CCT (Correlated Color Temperature), specifies the color of the light that a light source generates. Color temperature is measured in degrees Kelvin and, for normal applications range from 3000K to 5000K. The lower the number the ...
How can I tell what type of track lighting system I have?
There are three main types of track lighting styles used today. The following chart can be used to identify the type of track and the style of track lighting connector that is required for these tracks. Track lighting connector styles RelightDepot ...