How can I track my order?
If the order you're looking into is in that list, click on View Order. If not, select the My Orders link on the My Account menu located on the left side of the page. The My Orders page will list all of your order history. Find the order you're interested in and select View Order.
Once you have the order details up, you will find several options under the Order # heading in the About This Order bar. If the order is COMPLETE, you can click on the Shipments option to view the tracking information for your order.
What do the different Order Status messages mean?
At RelightDepot, we use various Order Status levels to indicate where in the process your order currently sits. This helps us organize orders and ensures that nothing falls through the cracks. You can use this guide to determine what the order ...
How much does shipping cost?
RelightDepot offers free shipping on orders over $1,000. If your order does not meet the free shipping threshold, we provide a shipping calculator in the Shopping Cart page. To use the shipping calculator, add items to your cart as usual then visit ...
What is your minimum order amount?
RelightDepot specializes in working with contractors and facility management companies to provide the lowest cost on high quality lighting fixtures and accessories. In order to keep our costs as low as possible and pass the savings on to our ...
Do you ship to Canada?
We do not currently ship to Canada. We would be happy to ship to a US-based freight forwarder of your choice and have you arrange the transportation from that point to your final destination.
Does RelightDepot.com charge sales tax?
At the time of this article, RelightDepot charges sales tax for orders shipping into Florida and California only. If you are tax exempt in either of these two states, please contact your account manager and provide your sales tax certificate so that ...