Return Policy and How to Request a Return | RelightDepot

Return Policy and How to Request a Return

Since many of the products we sell are made to order, returns are handled on a case-by-case basis. All returns are subject to the specific manufacturer's return policy, which may impose restocking fees or limit the ability to return the item altogether.

For the full legal language, please see our Customer Service and Terms of Service pages. This article summarizes the process and what to expect.

30-Day Window

All requests for refunds, returns, or exchanges must be made within 30 days of delivery. After 30 days, items are no longer eligible for return.

Condition Requirements

To be eligible for return, items must be:

  • In saleable condition (not installed, damaged, or altered)
  • In the original packaging, with all original hardware and documentation included

Returns may not be accepted if your account has any open or past-due invoices.

Items That Cannot Be Returned

Some products cannot be returned under any circumstance. This includes:

  • Customized products. Any item customized by the manufacturer prior to shipping (for example, installation of custom options or accessories, custom paint color, or custom fixture length).
  • Non-Cancellable / Non-Returnable (NC/NR) products. From time to time we list or quote products that are marked "NC/NR." These are obtained from the manufacturer specifically for you, and once the order has been acknowledged and confirmed they cannot be cancelled, returned, or rescheduled under any circumstances. We will notify you at the time of sale if your order includes NC/NR items.

Restocking Fees

Approved returns are subject to restocking fees that vary by product and manufacturer. We will let you know the specific restocking fee for your items when we issue your RMA.

Shipping Costs

  • Outbound shipping charges and other hard costs incurred to deliver the product will not be refunded
  • Return shipping or freight costs are the customer's responsibility, unless the issue is due to manufacturer error

How to Request a Return (RMA Process)

You must contact us before returning any material in order to receive a Return Material Authorization (RMA). Any products returned without an RMA are subject to disposal, and no credit will be provided.

1. Submit Your Return Request

Contact our support team in one of the following ways and include your order number, the item(s) you want to return, and the reason for the return:

2. We Issue Your RMA

Once we review your request, we will send you:

  • Your RMA number
  • The return shipping address for your items
  • The restocking fee that will apply
  • Any item-specific packing or labeling instructions

3. Pack and Ship

Pack items carefully in the original packaging with all original hardware and documentation. Clearly mark the RMA number on the outside of the package and include a copy with the contents.

4. We Inspect and Process

Once your return arrives, our team (or the manufacturer, in some cases) inspects the items to confirm they meet the return conditions. Inspection typically takes 3 to 5 business days after receipt.

Refund Timeline

Once the return has been inspected and approved:

  • Refunds are issued to the original payment method
  • Most refunds post within 5 to 10 business days of inspection, depending on your bank

Questions?

If you are not sure whether an item is returnable, reach out before you ship anything. It is almost always worth a quick check. Contact us at support@relightdepot.com, open a ticket, or call 888-548-6387 (Mon to Fri, 8 AM to 8 PM ET).

For the complete policy language, see our Terms of Service and Customer Service pages.