How to Contact RelightDepot Support | 4 Options

Four Ways to Get Support

Whether you need product help, have a question about your order, or want to work through a project spec, we have four ways to reach us. Here's what each one is best for.

1. Phone

Best for: Urgent issues, complex questions, orders that need to happen today.

Call us directly and talk to someone on the team.

  • Phone: 888-548-6387
  • Hours: Mon to Fri, 8 AM to 8 PM ET

If we're busy, leave a message and we'll call you back as quickly as we can.

2. Email

Best for: Non-urgent questions, sending documentation, following up on an existing issue.

Email us at support@relightdepot.com with your question or request. Include your order number if you're following up on an existing order. We aim to respond within one business day, often sooner during normal business hours.

Include in your email:

  • Your name and company
  • Your order number (if applicable)
  • A clear description of the issue or question
  • Any relevant attachments (photos, spec sheets, POs)

3. Live Chat

Best for: Quick questions, product lookups, real-time help while you're on the site.

Live chat is available directly on relightdepot.com during business hours (Mon to Fri, 8 AM to 8 PM ET). Look for the chat icon in the bottom corner of the page.

For a step-by-step guide to using chat, see KB-026: How to Use Live Chat.

4. Support Ticket Portal

Best for: Non-urgent issues that need a paper trail, after-hours requests, detailed questions that need review.

Submit a ticket at https://help.relightdepot.com/portal/en/newticket. You can also browse the help center at https://help.relightdepot.com for answers to common questions before submitting a ticket.

When you submit a ticket:

  • You'll receive an automated confirmation with a ticket number.
  • A member of our team will respond during business hours.
  • You can track the status of your ticket and add follow-up notes from the portal.

For a full walkthrough, see KB-027: How to Submit a Support Ticket.

Which Option Should You Use?

Situation Best Option
Need product info fast, project spec in hand Phone
Submitting a PO or requesting a quote Email or phone
Quick question while browsing the site Live chat
Order problem, want a record of the conversation Support ticket
After-hours question Support ticket or email

Hours

All support channels are staffed Mon to Fri, 8 AM to 8 PM ET. The ticket portal and email accept messages 24/7, and we'll respond the next business day.

Help Center

Before reaching out, check the help center at https://help.relightdepot.com. Many common questions about orders, shipping, returns, and products are answered there.

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