Returns and Warranty
Refund Timelines
Once a return or cancellation is approved, here's what to expect for your refund. Refund Process Overview Refunds on product returns at RelightDepot follow this sequence, beginning with your return request: You request a return through our support ...
Restocking Fees
When you return a product, a restocking fee may apply depending on the item and the circumstances. Here's how it works. When Restocking Fees Apply Restocking fees are charged by the manufacturer or vendor when a product is returned in saleable ...
What to Do If You Received the Wrong Item
We work hard to get every order right the first time. If you opened your package and something does not match what you ordered, or you are missing an item, we can help get it fixed quickly. Received the Wrong Item? Gather your information. Have your ...
What to Do If Your Order Arrives Damaged
If your order arrives with visible damage, please report it to us as soon as possible so we can file a claim and get you a resolution. The steps below differ slightly for LTL (freight) and parcel (UPS / FedEx) shipments, so please follow the one that ...
How to File a Warranty Claim
RelightDepot passes through the manufacturer's warranty on all items we sell. If a product you purchased from us is defective, we can help you initiate a warranty claim with the manufacturer. For the complete warranty language, see the warranty ...
Return Policy and How to Request a Return
Since many of the products we sell are made to order, returns are handled on a case-by-case basis. All returns are subject to the specific manufacturer's return policy, which may impose restocking fees or limit the ability to return the item ...