Ordering FAQ
Electronic Transfer Payments: Wire & ACH Processing Times
At RelightDepot.com, we accept payments via electronic transfer, including wire transfers and ACH transfers. These methods are secure and reliable, but the time it takes for funds to arrive in our account can vary depending on the payment type and ...
What do the different Order Status messages mean?
At RelightDepot, we use various Order Status levels to indicate where in the process your order currently sits. This helps us organize orders and ensures that nothing falls through the cracks. You can use this guide to determine what the order ...
Does RelightDepot.com charge sales tax?
At the time of this article, RelightDepot charges sales tax for orders shipping into Florida and California only. If you are tax exempt in either of these two states, please contact your account manager and provide your sales tax certificate so that ...
Can I open an account?
Yes, you can open a credit account to purchase items on terms. RelightDepot has partnered with two third-party payment providers to offer extended payment terms to qualified customers: Buy now and pay later with NET 30 terms through Resolve Resolve ...
Do you accept Purchase Orders?
RelightDepot gladly accepts purchase orders from customers that have opened a credit account. We have partnered with two third-party agencies to provide extended payment terms for qualified customers: Buy now and pay later with NET 30 terms through ...
What is your minimum order amount?
RelightDepot does not enforce a universal minimum order amount on all purchases. However, some products are subject to vendor-specific minimum order requirements. These requirements exist because certain manufacturers charge processing fees or impose ...