Ordering and Payments
Order Confirmation and What Happens Next
You placed your order. Here's what happens from this point through delivery, and how to read your order status along the way. Immediately After Checkout You'll receive an order confirmation email at the address on your account within a few minutes. ...
How to Place an Order
Placing an order on RelightDepot is straightforward. Here's a step-by-step walkthrough from finding the product to completing checkout. Step 1: Create an Account or Log In We recommend creating an account before you order. An account lets you: Save ...
Purchase Orders and Net Terms
At RelightDepot, purchase orders are handled through our NET 30 Terms offering, which is provided by our financing partner, Resolve. If your business wants to place POs and pay on invoice, this article explains how it works and how to get set up. How ...
Discounts, Volume Pricing, and Promotions
RelightDepot is a B2B distributor, and our pricing reflects that. Here's how discounts, volume pricing, and promotions work. Automatic 12% Discount on Orders Over $2,000 Every order that reaches a merchandise subtotal of $2,000 or more qualifies for ...
Alternate and Substitute Fixture Requests
Can't find exactly what you need, or need to propose a substitute for a specified product? We can help. This article explains how to request an alternate or equivalent fixture and what to expect. When Would You Need an Alternate? There are a few ...
Payment Methods and Invoicing
We accept several payment methods so you can use whatever is easiest for your business. You will see all available options at checkout. Accepted Payment Methods Credit or Debit Cards Visa, Mastercard, American Express, and Discover are accepted at ...
How to Cancel or Modify an Order
If you need to cancel or change an order, timing is the most important factor. Many of the products we sell ship directly from the manufacturer, so once an order has been confirmed with the factory (and especially once it has shipped), our ability to ...
Understanding Order Status Messages
At RelightDepot, we use various Order Status levels to indicate where in the process your order currently sits. This helps us organize orders and ensures that nothing falls through the cracks. You can use this guide to determine what the order status ...
Can I open an account?
Yes, you can open a credit account to purchase items on terms. RelightDepot has partnered with Resolve to offer extended payment terms to qualified customers. Resolve offers hassle-free NET 30 terms with zero interest and no hidden fees. To apply, ...
Do you accept Purchase Orders?
RelightDepot gladly accepts purchase orders from customers that have opened a credit account. We have partnered with Resolve to provide extended payment terms for qualified customers. Buy now and pay later with NET 30 terms through Resolve Resolve ...
What is your minimum order amount?
RelightDepot does not enforce a universal minimum order amount on all purchases. However, some products are subject to vendor-specific minimum order requirements. These requirements exist because certain manufacturers charge processing fees or impose ...